As an outgoing person who likes to interact with people, Ms Kirsten Kwek knew that facilities management was her calling after she studied the module for her diploma in Green Building and Sustainability at Temasek Polytechnic.
“Every day is a new journey for me and I take residents’ feedback as opportunities to learn new ways of solving different issues. A solution that works for Mr Lim may not work for Mr Tan as each of their problems are uniquely different,” said the 25-year-old Senior Property Officer (Ang Mo Kio-Hougang) at Ang Mo Kio Town Council.
“At the end of the day, when the issues are resolved, seeing the smiles on their faces is the job satisfaction that I enjoy the most. It also makes going the extra mile even more rewarding,” added Ms Kwek, who still loves the job, which she started in 2017.
Ms Kwek’s passion for serving residents and listening to their feedback is evident in how promptly she attends to the cases presented to her.
She recalled, in 2020, a house in Blk 670 Hougang Ave 8 that caught fire due to an overloaded extension plug during Chinese New Year. “The house was badly damaged. The owner was an elderly person who lived alone, so I gathered resources to render our help.”
Despite it being the festive period, she quickly got cleaners to clean and clear the debris in the unit, and asked a contractor to help with the repainting.
In September, Ms Kwek rushed down to Blk 937 Hougang Street 92 at 10pm after the whole block encountered a power outage. The water supply to the top two units was also disrupted. “I reassured the affected residents that we were working on it and quickly got a technician to restore everything by midnight. We later found out that the power outage was caused by water seeping into one of the linkway’s lamp posts during a downpour. The lamp post was connected to the block’s power supply, which cut it off,” said Ms Kwek.
She also shared that she assisted a hair salon owner at Block 339 Ang Mo Kio Ave 1 recently. “Her toilet was choked, so we helped to open the manhole, checked what caused the chokage and helped to solve the problem,” said Ms Kwek.
Summing up the essence of her job, Ms Kwek said accuracy and efficiency are critical in her scope of work. “I will usually prioritise my tasks daily and ensure that I complete them by the end of the day. If I’m unable to solve the residents’ issues immediately, I will inform them and assure them that I will get things done.”
Chinese
负责宏茂桥—后港区的高级物业管理人员郭瑜芩（25岁）性格活泼，喜欢与人互动。她从淡马锡理工学院毕业后，就加入设施管理行业。充满热忱的她，用心聆听并迅速处理居民的反馈。她说：“处理好问题后，看到他们脸上的笑容，是我最大的满足感。”
Malay
Pegawai Kanan Hartanah (Ang Mo Kio-Hougang) di Majlis Bandaran Ang Mo Kio Cik Kirsten Kwek, suka berinteraksi dengan orang ramai. Semangatnya untuk berkhidmat kepada para penduduk terbukti dengan cara pantas beliau menguruskan kes-kes yang dikemukakan. Kirsten berkata: “Apabila isu-isu berjaya diselesaikan, melihat senyuman di wajah-wajah mereka cukup membuat saya berasa amat berpuas hati.”
Tamil
அங் மோ கியோ நகர மன்றத்தின் மூத்த சொத்து அதிகாரியான (அங் மோ கியோ-ஹவ்காங்) திருவாட்டி கிர்ஸ்டன் குவேக், மக்களுடன் கலந்துறவாடுவதில் விருப்பம் கொண்டவர். குடியிருப்பாளர்களுக்குச் சேவை செய்வதிலும் அவர் பெரும் நாட்டம் கொண்டவர். தனது கவனிப்புக்கு வரும் விவகாரங்களுக்கு அவர் உடனுக்குடன் தீர்வு காணும் வேகம் இதற்குச் சான்று. “விவகாரங்கள் தீர்க்கப்படும்போது, அவர்களது முகங்களில் தெரியும் புன்னகையே எனக்கு மிகுந்த மகிழ்ச்சிதரும் மனநிம்மதி.”
